Quick FAQ

Turn on 1 Click Login in your Passpack account, then navigate the web in a different window (or tab) for as long as you like. When you want to auto-login to a website, just click your Passpack It! button. Turn it off when your done surfing.

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As my mother always says: “Know your limits.” Actually, in this case, it’s more like knowing Passpack’s limits. As you know, you can, and should, teach Passpack how to login to new websites with your Passpack It! button. This should work pretty often, but there are some times when it’s better to ask for help. Here are some examples. Read More »

From inside your Passpack account, just click the Go icon in your list to connect directly to the website. Then press your Passpack It! button to login. Alternatively, you can use the 1 Click Login feature so that you don’t have to click through from inside your Passpack account.

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Your Passpack It! button can only log you into websites that Passpack has “learned” already. Teaching Passpack a new website is optional — but it’s also fairly easy. Here’s how to do it. Read More »

The Passpack It! button is a bookmarklet and need only be added to your favorites bar in order to work. Here are instructions on how to do that. Read More »

Passpack has defined an innovative Anti-phishing mechanism which uses a combination of your custom Welcome Message, IP recognition and hand-eye training. This article will cover how to set up your Welcome Message. Read More »

Passpack has defined an anti-phishing mechanism which allows you (yes you) make sure you are connected to Passpack, and not to a malicious copycat website. Passpack’s anti-phishing solution is made up of three parts: a custom Welcome Message, IP recognition and hand-eye training.

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A Disposable Login is a set of Pass and Packing Key that you use once, and then it gets thrown away. Disposable Logins help protect your Passpack Account when using a public computer (like in an internet point). Read More »

First, what is a Passpack Entry Window? It’s the form that you fill out in order to insert your logins, password or other information into your Passpack account. Read More »

There is no need to “show” your password to copy it. When the password field is hidden, clicking on it will automatically select your password, then you can copy it right away. Read More »

One of the things we are proud of is our password generator: it’s a way to quickly make passwords while adding a new entry, or updating a previous one. Just press the Generate button in the Entry window, and up pops the new password generator. Read More »

Passpack is an online password manager, providing you with a place to store your passwords and other sensitive data. Passpack has been built with ease of use in mind. Nonetheless, if this is the first time that you are using a password manager, the following will help you getting set up with Passpack. Read More »

k, so you’ve signed up for Passpack, you’ve added your first entry, you’ve changed your weak passwords and you’ve set your anti-phishing Welcome Message… Now what? Read More »

First, let’s assume that you have filled it up your account with your passwords (read how to do that here). Now… ideally, you will have a different, strong password for every website. Setting this up might take a little time, but is well worth the effort.

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Once you sign up for a Passpack account, the first thing you should do is start adding all of your passwords to Passpack. Don’t worry yet about changing your weak passwords into strong ones, we’ll cover that later. For now, let’s just fill up your Passpack account with what you already have. This may take some time, but it will be well worth it in the end.

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Passpack Backups are encrypted. By default, your Packing Key is used to do this encryption - but you can also set a different Backup Key if you’d like. Read More »

If you would like to make a backup of your data, you should use the Backup feature. Backups, unlike Exports, are encrypted and can not be read by anyone or anything without your Packing Key.

Backups are safe to store on your computer. Exports are not.

Use Export when transferring data from one application to another. For example, if you’d like to switch from Passpack to a different password manager. If you can, it’s best to copy from Passpack, and paste into the other program directly without saving anything to your computer.

If you absolutely must save an exported file, then do so for the shortest time possible, and delete it from your computer as soon as you can. You may also want to use a digital file shredder to completely erase all traces of the file from your computer’s memory.

Please remember that it is not a good idea to save exported data to your computer, but if you must, here are the steps on how to do that.
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Passpack lets you quickly import passwords from other password managers, or from your browser. This means you can transfer all your passwords easily without losing anything or entering them manually (ick!). Since not all programs use standard formats, we’ve also built in some helpers for products like Roboform and Password Plus.

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Passpack allows bulk importing of passwords, so this may be of great help to you to get your passwords out of your browser, and into Passpack. Read on for instructions for Firefox and Internet Explorer users. Read More »

Tell Passpack what to do each time you sign in: what to unpack, whether to turn on 1 Click Login, or view your favorites, all in one go. Customizing your account will make it better suit your habits and load more quickly.

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You are free to delete your Passpack account whenever you wish, either from within your Account tab, or by sending us a request. Here’s how. Read More »

You can set the number of rows in your Passpack password manager list and what you want to see in your password manager table. To do so, go to the Settings tab, then click Appearance. Read More »

You can decide how long your Passpack account stays inactive before it packs and locks up. You can also set it to auto-save any changes you’ve made in the meantime.

Go into your Setting tab and, under the Preferences section, click Packing and Saving and set the number of minutes that you’d like Passpack to stay open before it locks up from inactivity.

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To the right of every entry title you will find 6 icons. Each icon represents a field in your entry window. These icons may or may not be highlighted, depending if your field has been filled in or not. (highlighted black and white if filled in) The following is a list of what each of these icons represent within your entry :

User Id (ex. your name)

Email address associated with your entry (ex. yourname@yahoo.com)

Password (ex. JuHMNcwVgFm0)

Link to the URL address associated with entry (ex. www.yahoo.com)

Notes, not a mandatory. Add extra relevant info (ex. frequent flier miles, reservation numbers)

Tags, keywords to help find your entries quickly (ex. blog, forum, travel)

A few people have asked if Passpack supports categories, or folders for organizing entries. Actually, no, we prefer tags. If you are already familiar with Tags, Tag surfing and Tag clouds, then you can skip this article. If not… read on. It’ll open up a whole new world. Read More »

In addition to the Auto-lock and Auto-save options that you can manage under your Account tab, you can also force Passpack to lock up and hide on command.

Should you ever hear footsteps coming down the hall and want to hide everything quickly, a boss or colleague enters the room, you need to run out of the room for a moment… just Lock it Up! All yopu’ll need is your Packing Key to reenter your account when you’re ready.

Currently Passpack offers Free accounts with a 100 password limit. The average person has about 25 accounts requiring passwords. So we we thought - hey, let’s quadruple that! The free account should be more than enough for most of you.

Premium (paid) upgrades will be available in the future offering a variety of additional services, among which the removal of the password limit. If you have many entries you will be promted to upgrade to a premium account. This is Free-for-now, meaning that since we’re not ready to take payments yet, you don’t have to pay until we get that sorted out. Cheers!

As a founder of Passpack, I try and keep up on all conversations about passwords on the internet. In my virtual travels, I’ve realized that the number one reason people don’t feel they need a password manager is because they “have a system.” Read More »

Passpack gives you three easy ways to find stuff fast: do a quick search, click on a tag or page through the alphabetical list. Read More »

Passpack has “Remember Me” feature. This helps make Passpack a more seamless part of your day. Read More »

You are given the chance to print your Passpack account information when you sign up. We highly urge you to do that, and put it in an extremely safe place. Read More »

No, please don’t. Re-using the same password is dangerous. If you use you’re “normal” password for Passpack… well, that’s just defeating the purpose. You should use Passpack to change weak passwords into something better.

When choosing your Passpack User ID, Pass or Packing Key, use a complete sentence like:

$60 is WAY too much for a candybar!

You can, and should, use spaces, punctuation, symbols, numbers and uppercase. The longer the better. You are given the possibility to print these out when you’ve completed registration, so be creative.

Also, please don’t use the candybar example above (you sly fox, you).

Passpack uses a password Quality Tester. This is used a little bit everywhere - when choosing your Passpack Pass or Packing Key, as well as in the built in password generator and in the entry window. Read More »

That means that HELLO, Hello and heLLo are considered three totally different things, because they have different combinations of upper and lower case letters.

So make sure you don’t have your CAPS lock on while typing in your User ID, Pass or Packing Key.

Suppose an evil person wants to get into your Passpack account. With all the security measures we’ve put in place, the easiest route for Mr. Evil to take would be to simply try and guess your User ID, Pass and Packing Key. Read More »

The first question new Passpack users ask during sign up, without fail, is “I just chose a User ID and Pass, why do I need a Packing Key too!?”

At first glance the Packing Key may seem like a bit of a hassle. After all, Passpack is supposed to be a place to store your passwords so that you don’t have to commit everything to memory. So why the “extra” code? Why the Packing Key?

The short answer is: Double Data Security.

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