Known Issues

If your problem is listed below, we are aware of it, but it is important for us to know how many people have this problem.

We use Adobe Flash plugin to achieve this. We are working to either fix the issue, or discontinue the feature. In the meantime, to copy your password while hidden, simply click it, then copy as usual (Ctrl+c).

Please run a quick test. Type out your Packing Key somewhere that you can see (a text file is fine-- just don't save it!). Copy the Packing Key. Login to the online account by pasting the Packing Key. Logout. Now attempt to login to the Desktop by pasting the Packing Key. If it does NOT work, please let us know you've hit this bug.

Don't see your bug on this list? contact support here.
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