What if I forget my User ID, Password or Packing Key?

What if I forget my User ID?

If you confirmed your email address with us, you can use this form to recover your User ID.

What if I forget my Password?

If you confirmed your email address with us, you can use this form to reset your Password. You will still need to remember your Packing Key though.

What if I forget my Packing Key?

We’re sorry; your Packing Key can not be retrieved. We do not know it. If you can not remember your Packing Key, you only have two options: ask us to delete your account, or ask for a Rollback – if, and only if, you changed your Packing Key at some point and remember the old one. Both these options are valid ONLY if you confirmed your email address with us. If you did not then there is nothing we can do, sorry.

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We can be reached from 9am-6pm CET (click a time to see it your own time zone).

We generally reply within 1-2 working days (will vary during high volume and holidays).

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