Passpack keeps your logins safe, organized and available 24/7.
You can even securely send passwords and messages to people you trust.
As you know, you can, and should, teach Passpack how to login to new websites with your Passpack It! button. This should work pretty often, but there are some times when it’s better to ask for help. Here are some examples.
Before you read on to the solutions to common problems, make sure have read this article on how to teach Passpack a website. And remember… go slowly.
Some websites use a captcha, require you to check boxes, or request that you fill out more fields than just the username and password. The solution is very simple: fill out the extra fields, check boxes and captchas, BEFORE pressing your Passpack It! button. … Easy as that.
you’ll just swear that you've already used your Passpack It!
button on a website, but
when you come back to it, it asks you to “teach” it. No worries,
are, you’re not going crazy. Websites change from time to time, and
Passpack needs to be retrained. You can use this form or the Feedback
tab in your Passpack It! pop-up to quickly let us know. We'll
usually solve the problem fairly quickly.
This can be frustrating, but there are some very tricky things that
may cause the Passpack It!
button to get confused. Here are some:
In case #1, we can help so you can use this form to request an alias. For all the others, sorry but your auto-login will not work. Passpack might (big maybe) support #2 or #3 in the future, but it will never support #4 or #5.
We generally reply within a few working days (will vary during high volume and holidays).