Passpack keeps your logins safe, organized and available 24/7.
You can even securely send passwords and messages to people you trust.
If you confirmed your email address with us, you can use this form to recover your User ID or to reset your Password. You will still need to remember your Packing Key though - we can't recover that for you.
Your Packing Key can not be retrieved - we do not know it.
In some cases, you may request a "Packing Key Rollback". This is only possible when you have previously changed your Packing Key and you remember the old one but not the new one. When prompted for your Packing Key, if you insert in incorrect Packing Key, while trying to sign into your account, Passpack will prompt you with a link underneath the Unpack button. Click it and follow the on screen instructions.
Please remember that we can ONLY help you if you confirmed your email address with us. If you did not then there is nothing we can do - we're very sorry.
That depends. Please see this article.
We generally reply within a few working days (will vary during high volume and holidays).